MyChart FAQ

WHAT IS MYCHART?

MyChart offers patients personalized and secure on-line access to portions of their medical records. It enables you to securely use the Internet to help manage and receive information about your health. With MyChart, you can use the Internet to:

  • • View your health summary from the MyChart electronic health record.
  • • View test results.
  • • Communicate electronically and securely with your medical care team.

IS THERE A FEE TO USE MYCHART?

MyChart is a free service offered to our patients.  Simply visit mychart.communitymedical.org to sign up

HOW DO I SIGN UP?

Patients who wish to participate will be issued a MyChart activation code during their clinic visit. This code will enable you to log in and create your own user ID and password. If you were not issued an activation code, you may call your primary care clinic to get one or ask to sign up during your next office visit.

WHO DO I CONTACT IF I HAVE FURTHER QUESTIONS?

You may e-mail us at mychart@pnaconnect.com.

WHEN CAN I SEE MY TEST RESULTS IN MYCHART?

Your test results are released to your MyChart account after your physician has reviewed them. Most test results will be released 3-7 days after the result is available in Epic.

WHY ARE CERTAIN TEST RESULTS NOT SHARED ELECTRONICALLY VIA MYCHART?

Your provider is able to determine which types of test results are able to be accessed through MyChart. Further, tests of a very sensitive nature are not released to MyChart.

IF SOME OF MY HEALTH INFORMATION ON MYCHART IS NOT CORRECT, WHAT SHOULD I DO?

Your MyChart information comes directly from your electronic medical record at your doctor’s office. Ask your doctor to correct any inaccurate information at your next clinic visit. Your health information is reviewed and updated in your electronic medical record each visit.

IF I SEND A MESSAGE TO MY DOCTOR OR NURSE, WHEN CAN I EXPECT A REPLY?

You will generally receive an answer within 1-2 business days. Please note that MyChart should not be used for urgent situations. Please contact your medical center if the situation requires immediate attention or dial 911 if it is an emergency.

CAN MY SPOUSE AND I SHARE ONE MYCHART ACCOUNT?

No, due to the sensitive nature of medical information, each adult must sign and submit a Release of Information request and establish their own MyChart account.

I FORGOT MY PASSWORD. WHAT SHOULD I DO?

You may contact mychart@pnaconnect.com to request a new, secure password. You may also click the “Forgot Password” link on the sign-in page to reset your password online.

CAN YOU SEND ME A NEW ACCESS CODE AS I HAVE LOST IT, LET IT EXPIRE OR DID NOT RECEIVE IT?

Contact us at mychart@pnaconnect.com and after we verify your information, we will contact you. Privacy issues prevent us from e-mailing a new access code to you.

WHERE CAN I UPDATE MY PERSONAL INFORMATION (E.G. E-MAIL OR CHANGE MY PASSWORD)?

Log into MyChart and from the left menu, go to the My Account section and select the appropriate option.

CAN THE MYCHART HELPDESK UPDATE MY MEDICAL INFORMATION?

The helpdesk cannot update patient information, only your doctor’s office can do that.  You can contact their office or bring in your changes during your next visit.

HOW IS MYCHART SECURE?

We take great care to ensure your health information is kept private and secure.  Access to information is controlled through secure access codes, personal ID’s, and passwords. Each person controls their password, and the account cannot be accessed without that password. Further, MyChart uses the latest 128-bit SSL encryption technology with no caching to automatically encrypt your session with MyChart. Unlike conventional e-mail, all MyChart messaging is done while you are securely logged on to our website.

I WAS LOGGED OUT OF MYCHART, WHAT HAPPENED?

We aim to protect your privacy and security of your information.  While logged into MyChart, if your keyboard remains idle for 15 minutes or more, you will be automatically logged out of MyChart.  We recommend that you log out of your MyChart session if you need to leave your computer for even a short period of time.

WHAT DO I NEED TO USE MYCHART?

You need access to a computer connected to the Internet and an up-to-date browser (such as Internet Explorer).

MY ACCESS CODE DOES NOT WORK, WHAT SHOULD I DO?

For your security, your access code expires after 30 days and is no longer valid after the first time you use it. If you still have problems, email us at mychart@pnaconnect.com.

IS MY ACCESS CODE MY USER ID?

No, your access code is not your MyChart ID or password. You will use this code only once to log into MyChart for the first time. (The code will expire after you have used it or after 30 days). When you log into MyChart the first time, you will then be asked to create your own unique MyChart ID (username) and password.